Refund Policy

Our services are bespoke configuration and pilot engagements. Once a service has been delivered — meaning the agreed setup work has started or the automation has been configured and made available for your project — the corresponding fees are non-refundable.

This is because the work is performed specifically for your project and cannot be resold or reused once delivered.

If you have paid but we have not yet started the setup work for your engagement, contact us at contact@orkestrium.com and we will discuss options, which may include rescheduling or a refund of the portion of fees relating to work not yet started, at our reasonable discretion.

Discovery calls are free of charge and involve no payment, so no refund applies.

Nothing in this policy affects any non-waivable rights you may have under applicable law. Where you are a consumer and a statutory right to withdraw applies, you acknowledge that for bespoke services performed at your request, the right of withdrawal may be lost once performance has begun with your agreement.

Send any refund request to contact@orkestrium.com with your name, payment reference and the reason for the request. We aim to respond within five business days.